Shipping & Returns
Restrictions Apply*
Live Customer Support
Weekdays 10am-6pm
Buy Online
Track An Order
For help or information about your order, call (404) 482-1765
or email support@delightfulvending.com
Track an order
Call (404) 482-1765
or email support@delightfulvending.com
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@DelightfulVending.com
Damages
Inspect
Please remove the packaging and immediately inspect your item(s) when they arrive, if you notice any damage you should take photos make note of it when signing for delivery.
Report
If your item(s) do arrive damaged, please notify us and send photos to support@DelightfulVending.com within 24 hours.
Relax
We will process an insurance claim on your behalf and keep you updated.
Cancellations & Refunds
All orders canceled at anytime are subject to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Vending Machines & Equipment and custom products and services, i.e. vinyl wrap, are not eligible for returns. Items will be exchanged or replaced only if they arrive damaged and reported immediately.